Things to Know Before You Book: Your Event Rental FAQ

Planning an event can feel overwhelming, but we’re here to make it as smooth as possible! Whether you’re organizing a dreamy wedding, a corporate gala, or a fabulous prom, we’ve compiled answers to the most common questions we get to help you plan with confidence.

1. Does your freight fee include setup and takedown? Absolutely! Our freight fee covers the setup and takedown of all items rented from Annie Lane. The only exception? If you’re using any decor that you’ve provided yourself, setting that up will be your responsibility.

2. Can I modify my order after placing it? Of course! We understand that plans change. You can adjust your order up to 7 days before your event. Removing items is simple, but adding more will depend on our inventory availability—so let us know as soon as possible!

3. Do I need an appointment to visit your warehouse? We highly recommend it. Our team is often out setting up events, so making an appointment ensures we can give you our full attention when you visit.

4. Are deposits refundable if I need to cancel my order? We get it—sometimes plans shift. If you cancel 6 months or more before your event, your deposit is fully refundable. Unfortunately, cancellations within 6 months of the event aren’t eligible for a refund. Here’s how our payment schedule works:

• Initial deposit at booking
• Second deposit one month before your event
• Final payment one week before the event

5. Do I need to be present for setup? Nope! We coordinate directly with your venue and vendors to ensure everything is set up perfectly according to your floor plan. But if you’d like to be there, you’re more than welcome!

6. Do I need to clean rented items before returning them? Not at all. We handle all the post-event cleaning of linens, chair covers, centerpieces, and other rental items. Just pack them up and return them—we’ll take care of the rest.

7. Do you accept credit cards? At this time, we do not accept credit cards. We’ll provide payment options during the booking process to make everything as simple as possible.

8. When should I reserve my items? We love spontaneous events, but to guarantee availability, we suggest booking 8-12 months in advance—especially during peak wedding and event seasons. That said, we’ll always do our best to accommodate last-minute requests!

9. What happens if a rental item gets damaged or lost? We kindly ask that clients cover the replacement cost for any damaged or lost items. We know accidents happen, so we aim to make the process as straightforward as possible.

Have More Questions? We’re always here to help! Whether you’re still brainstorming ideas or ready to book, reach out to us anytime. At Annie Lane, our goal is to make your event not just beautiful—but truly unforgettable. 💖✨